Customer Case Studies

Crescent Pharma

Customer Name: Crescent Pharma

Location: United Kingdom

Number of Employees: ~200

About The Customer

Crescent Pharma Limited is an established UK-registered pharmaceutical company with a wide range of experience in the development, quality control and marketing of generic medicinal products. The company is constantly pursuing new licenses and holds an extensive portfolio of marketing authorisations. Crescent Pharma also has access to a vast range of further licenses through long-term agreements with UK companies. By maintaining these partnerships Crescent Pharma is able to offer access to a diverse range of products to meet requirements.

Crescent Pharma is the latest company to join Mysoft's Sage X3 customer base

Crescent Pharma began looking into new ERP systems as their requirements outgrew the functionalities of Sage 200. Crescent Pharma and their sister company Crescent Pharma OTC manufacture and distribute both licensed (prescription only) and non-licensed (over-the-counter) medicines and medical devices. The majority of their business comes from generic, i.e. not trademarked and generally unbranded, solid dose medicines. They also manufacture various oral solutions and niche products, as well as acting as a distributor for a number of other brands.

With a new manufacturing site and more complex legislation coming into force, they needed a more flexible and expandable system. With headquarters in Overton, near Basingstoke, and a number of manufacturing and distribution sites around the country they needed a system capable of multi-site management and one that had flexibility when looking at new market opportunities. This kind of added complexity is something that Sage 200 does not cater for but that Sage X3 can manage simply due to the depth of its standard functionality.

We spoke to a number of Business Partners but we just felt that Mysoft understood us more than any other. They were very knowledgeable and had extensive experience in our industry, including Waymade, who were a great reference and showed us that Mysoft had the right knowledge and a good bench mark for us to start working from. Mysoft asked us all the right questions and with their combination of knowledge and experience we knew that they were the right partner to choose.

Alex Wateridge, Senior QA Executive

Why Sage X3

All users were comfortable and familiar with using Sage and the company also knew that Sage would be able to integrate with their existing systems. Sage X3 will provide Crescent with a fully integrated solution that will cut down on time and costs, minimise mistakes and provide a base for the company’s future growth. The level of detail that Sage X3 can hold was also very important, in terms of quality control and enhanced financial control. The modern user interface was also very attractive to Crescent, running through any browser means that they will no longer have to spend time on individual user installs.

Hear From Our Customers

Customer success is at the heart of Mysoft’s mission and we take pride in every project we deliver.

Mysoft were transparent, supportive, and helpful. The project was straightforward and smooth.
Nottingham Venues – Financial Controller

Mysoft has been instrumental in the success of this project. Sage X3 has enabled us to automate and implement new business processes and we now have greater visibility of data than ever before.
Madison – IT Director

We’ve received excellent support from Mysoft for our Sage X3 system. They are quick to respond and resolve issues; and draw-in resources from their wider business to assist where necessary.
TIMCo – IT Director

The Mysoft team have always been really friendly and clearly hard-working, seen through all the days they were willing to come all the way to Wales to see us! It was due to the people at Mysoft that we committed to the contract with them.
Burns Pet Food – Project Manager

As our business has grown so have the expectations of our customers and suppliers. Sage X3 has allowed us to meet the demands of our trading partners by providing us with a powerful, yet easy to use set of tools.
RH Amar – IT Director