Careers

Fleet, Hampshire Full Time / Permanent  Up to £22,000 per annum   Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software.  We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3.   Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do! We now have a fantastic career opportunity to join our Sales & Marketing team and play an important role in supporting the Marketing Manager with the execution of marketing campaigns with a primary focus on digital initiatives as well as assisting in the planning and coordination of events. Training will be provided via the Level 3 Multi-Channel Marketing Apprenticeship with Apprentify, one of the top-rated training agencies delivering digital and technical apprenticeship programmes from start to finish.   You’ll be set up for success with a blended   learning approach including virtual classroom days, personalised coaching sessions, self-lead e-learning and activities to practice what you’ve learnt.   Eligibility Ideally you will have at least two A Levels, however to qualify for this programme you must possess at least five GCSE’s passes at grade 4 or above, (A* to C) including English Language.   Key Areas of Activity  Collaborate with the Marketing Manager to develop content (blogs, whitepapers, case studies, etc.) that will support marketing strategies. Post new social media content e.g. LinkedIn. Manage and update Mysoft’s social media channels to ensure they remain up to date. Track social media analytics on a weekly basis to gauge the effectiveness of posts and campaigns. Monitor and report on the performance of email marketing activities e.g. click through, open, and engagement rates. Support and assisting in the editing of videos for publishing onto the YouTube. Maintain CRM system. Liaise with internal stakeholders to collect customer feedback and testimonials to draft case studies. Support in the planning, execution and follow-up of external and internal events. Provide full administrative support including quotations, ensuring delivery times, reconciling invoices, maintaining files, as well as coordinating meetings, taking minutes, and follow up on action items. Acquire knowledge about the Company and our products, and keep to date with changes in the ERP industry.   About you From a skills, experience and personal attributes perspective, we’re looking for… Competence in the use of MS Office (Word, Excel and PowerPoint) and ideally Photoshop. Excellent written and grammatical skills. Good organisation and time management skills, able to plan and prioritise effort and activities to meet delivery timelines. Good problem solving and critical thinking skills, with a creative approach to overcoming challenges. A ‘Can-Do’ attitude and willingness to learn new skills rapidly. Natural curiosity, asks questions and eager to learn and understand what we do and why we do it. Numerate, systemic and logical, with a cautious approach to getting things right. High level of attention to detail and standards, able to spot and correct errors. Innovative, able to think creatively and come up with fresh ideas for campaigns and content. Flexible and adaptable to changing priorities and new challenges and meet deadlines. Team player, able to build and maintain strong working relationships with the internal team and key stakeholders.   Working for Mysoft On offer is a competitive starting salary, 25 days holiday, Healthcare Cash Plan, Employee Assistance Programme, Volunteering Leave, and eventually hybrid working.  Free car parking available.   How to apply Sound like the job for you?  Then send us your up-to-date CV, telling us why you’d be great for the role. Applicants must be able to work in the UK on an unrestricted basis.  No Agencies please. Candidates with experience or relevant job titles of; Marketing Assistant, Marketing Coordinator and Apprentice may also be considered

Fleet / Hybrid    Full Time / Permanent  Competitive salary depending on experience   Here at Mysoft, were on a mission to enable our customers to unlock their business potential via Sage X3 Enterprise Resource Planning software.  We are the longest standing Sage X3 partner in the UK with over 375 years of combined expertise in the sale, implementation, development and support of Sage X3.   Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best is at the heart of what we do! Due to business growth, we now need to recruit an experienced Technical Support Consultant to join our dedicated Support team.  The core purpose will be to facilitate the resolution of customer issues by providing assistance, advice and solutions for our Sage X3 ERP software and Mysoft propriety plug-ins.   The Support Consultant will own the full incident lifecycle, proactively managing customer incidents to bring resolution within expectations and SLAs and maintain strong customer relationships.   Key Areas of Activity Understand the customer issue and the business impact, ensuring the call is given the correct priority. Effective call list management; keeping on top of calls, clearing quick wins, identification of urgent issues and continuous reprioritisation as new issues arise. Record accurate, detailed information and track support calls and queries from creation to completion. Achieve the quickest possible resolution for all customer issues, keeping the customer updated and assured with call progress. Effectively own calls from the time logged, taking responsibility for liaison with colleagues, third parties and the customer when multiple inputs are required. Clearly document the cause and solution to any issue to assist others should a similar issue arise. Recognise where customers log repeat issues that have a broader impact and work with the team to find a permanent solution. Work with colleagues to resolve challenging and varied queries. Assist with direct user support for Microsoft desktops/laptops, user access to the corporate network, and applications both on the network and through the VPN remote access. Assist with the diagnosis and resolution of internal Windows issues. To identify and progress commercial opportunities with discretion. Ensure the service provided to Mysoft customers develops an environment of advocacy whereby customers are retained, increase business and recommend Mysoft   About You In-depth knowledge of software testing and or trouble shooting. Knowledge and experience of working with Enterprise Resources Planning software, ideally SageX3 would be advantageous. Knowledge and experience in the finance, manufacturing and distribution modules of Sage X3. Competent in Microsoft Excel and other MS Office programs. Methodical and able to resolve problems. High attention to detail. Excellent interpersonal skills, able to quickly establish good working relationships with customers and show empathy when customer is under pressure Able communicate effectively and simplify technical concepts with end users over the phone and via email. Good time management skills, able to prioritise, to work to deadlines and under pressure. Able to work independently as also part of a team, sharing information, solutions and new ideas for improving personal and team performance. Excellent customer service skills, willing to go the extra mile. Willingness to grow product knowledge and on-going learning.   Working for Mysoft Working for Mysoft you’ll get your hands on with an awesome product and join a great team of professionals who are passionate about adding value to our customer’s businesses.  On offer is a competitive salary, 25 days holiday, Employee Cash Plan and our Employee Assistance Programme, plus the benefits a great work-life balance with hybrid working. We’re set in leafy Church Crookham (GU52 0RJ) with free car parking available. Sound like the job for you? Then click on the apply button to send your CV and cover note for this role. Applicants must possess the required work permit, visa or immigration document to work in the UK on an unrestricted basis.